Privacy Policy

1. Introduction

Just Wype It ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or contact us.

If you have any questions or concerns about this policy, or wish to make a complaint, please contact us at customer@justwypeit.com.

2. What Information We Collect

We may collect the following personal information from you:

• Contact details: your name, phone number, and email address
• Address information: your delivery address
• Vehicle details: make, model, and registration number (where relevant)
• Payment information: billing details (note: we do not store full card details)
• Communication records: emails, messages, or notes relating to your order or enquiry

3. How We Collect Your Information

We collect information in the following ways:

• When you place an order with us online
• When you contact us by email or message
• When you complete any forms we provide
• Through our website

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your order
• Contact you regarding your order, including confirmations and updates
• Process payments and maintain financial records
• Respond to your enquiries, feedback, or complaints
• Improve our products and services
• Comply with our legal obligations

We will not use your data for unsolicited marketing without your consent, and we will never sell your personal information to third parties.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: to fulfil the orders you have placed with us
• Legitimate interests: to manage our business and communicate with you
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given us explicit permission (e.g. for marketing communications)

6. How We Share Your Information

We do not sell or rent your personal data. We may share it only in the following limited circumstances:

• Stripe: processes your payment. Your card details go directly to Stripe and are never seen or stored by us. See stripe.com/gb/privacy.
• Royal Mail / courier: your name and delivery address are shared with our courier to deliver your order.
• Where required by law or regulation.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, customer records are kept for up to 6 years in line with standard business and tax obligations, after which they are securely deleted.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include secure storage of records and restricted access to your data within our business.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Object to or restrict how we process your data
• Withdraw consent at any time, where consent was the basis for processing
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have been breached

To exercise any of these rights, email customer@justwypeit.com. We aim to respond within 5 working days.

10. Cookies and Website

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. We will provide a separate Cookie Policy if applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version.

12. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:

Email: customer@justwypeit.com

Just Wype It is committed to handling your personal data with care and respect.